![]() Face-to-face interpreters can be requested to be at the appointment with the member.įor information about our Cultural and Linguistic Services Program, please call the Alliance Health Education Line at 80, ext.Telephonic interpreting services are available to assist in scheduling members.Alliance interpreting services are available to network providers:.Refer Alliance Members to behavioral health services through Beacon Health Options using the Beacon Health Options Primary Care Provider (PCP) Referral Form.Refer Alliance Members to Enhanced Care Management (eCM) and Community Supports using the Enhanced Care Management Provider Referral Form or the Community Supports Provider Referral Form.Refer Alliance Members to Care Management Services, including Complex Case Management and Care Coordination, by calling Case Management at (800) 700-3874 ext.Identify high utilizers of the ED and bring them in to review their problem list.Route after hours calls for Alliance members to the Alliance’s Nurse Advice Line: 1 (844) 971-8907.Orient all new members on your office hours, how to reach you after hours, and what kinds of conditions you will see urgently.Look at your third next available appointment times if appointments are too far out, patients are more likely to use the ED.Review day-of-the-week trends and open additional appointment times based on trends.Contact members seen for preventable ED or urgent care visits and bring them in for follow-up.There may be members who are assigned who have never been seen to whom you can provide additional outreach. Monitor the Provider Portal Linked Member ED Visit report as a tool for tracking linked members who were recently seen in the ED, as well as the Linked Member High ED Utilizers for members seen in the ED three or more times within a 90-day period. ![]()
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